ANA: booking check, Keep My Fare and Tokyo connections

How to look up a booking on ANA

1. 1Open How to manage your booking on ana.co.jp and choose to search for a reservation.
2. 2Enter the reservation number: six half-width alphanumeric characters. The e-Ticket number or your ANA number also works.
3. 3For web check-in, add the passenger name as booked along with the reservation or e-Ticket number.
4. 4If a travel agency issued the booking, the reference it gave you may not be ANA’s; ask for the ANA reservation number.
5. 5Enter passport and immigration details in the booking before online check-in opens, 24 hours before departure.

Keep My Fare or a flight reservation?

Keep My Fare is ANA’s paid hold. It keeps the reservation and the fare for up to 72 hours before the ticket is issued, for a fee per person of JPY 1,000 on the Japan site, EUR 7.50 in Europe, CAD 10 in Canada and USD 10 on other sites. It is paid by credit card only, and the booking is cancelled automatically if the fare is not paid by the due date.

It is not offered when the fare’s own purchase deadline is less than 72 hours away, or on award tickets. We could not confirm whether ANA’s India site offers Keep My Fare, or whether the fee is refunded when you go on to buy.

For a family in Delhi comparing fares for a trip to Japan, three days to decide is genuinely useful. For a visa applicant, the hold ends long before most decisions arrive. A flight reservation on an ANA routing documents the plan for the submission day, while Keep My Fare stays there for whoever is ready to pay.

Counter boarding passes at Delhi and Mumbai

ANA’s online check-in opens 24 hours before an international flight and closes 75 minutes before departure. Bags must be dropped by 60 minutes before, and you should be at the gate 10 minutes before. Flights operated by partner airlines are checked in on the operating carrier’s site.

At Mumbai and Delhi, as at Gimpo, Hanoi, Jakarta and Manila, neither mobile nor printed boarding passes can be used. You collect a boarding pass at the departure airport on the day, at the baggage counter. ANA’s Delhi guide puts it plainly: “Even if you have checked in online, please pick up a paper boarding pass at the check-in counter.”

ANA also asks for passport and immigration details to be entered in the booking before online check-in, so do that in Manage booking first.

Air India connections beyond Delhi

ANA and Air India widened their codeshare from 30 March 2025. It covers Air India’s new Haneda–Delhi flight and Air India domestic flights beyond Delhi to Ahmedabad, Bengaluru, Kolkata, Hyderabad, Chennai and Pune. On the same date Air India ended its Narita–Delhi service.

For a traveller in Pune or Kolkata, that means one booking can combine an Air India domestic leg with ANA’s Delhi–Haneda flight. Keep both legs on one booking so the whole route appears together in your visa file.

ANA said in July 2026 that “As of June 2026, ANA operates two routes between Tokyo and India”. A Chennai–Tokyo service mentioned in some secondary sources is not confirmed by ANA and conflicts with that statement.

Haneda, Narita and transit for Indians

ANA’s two India routes land at different Tokyo airports: Delhi flights use Haneda, Mumbai flights use Narita. An itinerary that arrives from Mumbai at Narita and leaves from Haneda requires you to enter Japan and cross the city, which means holding a Japanese visa. Keep the connection at the airport where your India flight lands.

Official guidance on whether Indians may connect airside in Japan without a visa was not available to us, and Japan issues a dedicated transit visa through VFS Global in India, at a fee of INR 50 for Indian nationals. Its checklist wants a travel itinerary with flight and hotel details and a copy of the destination visa. For a US-bound itinerary the US visa comes first whatever Japan requires, because the US has no airside transit.

ANA’s Mumbai schedule moves around. Narita–Mumbai gained two weekly flights from 1 December 2025, was cut to three a week between 18 July and the end of August 2026, and is shown as daily from 25 October 2026 to 27 March 2027. Check that the flight in your visa file operates on the date you chose.

ANA questions, answered