Singapore Airlines: booking check, Secure My Fare and Changi transit

How to look up a booking on Singapore Airlines

1. 1Go to Manage booking on singaporeair.com. KrisFlyer and PPS Club members can log in instead and see the bookings linked to their account.
2. 2Enter the six-character booking reference. If all you have is the 13-digit e-ticket number, it can replace the reference.
3. 3Type the family name as it appears in the passport. The family-name field holds at most 30 characters.
4. 4Check every passenger’s name, the flight numbers and dates, and the Changi connection time against your visa form and hotel booking.
5. 5From 48 hours before departure the same booking opens online check-in, and auto check-in can be switched on from Manage booking.

Secure My Fare or a flight reservation?

Secure My Fare is a genuine hold on Singapore Airlines’ own reservation system. It keeps the itinerary for up to 72 hours, though the airline says the actual period “may be less” and shows it on the payment page. The first flight must be at least 30 days away. The fee is charged per passenger and per segment, infants excluded, starts from SGD 5 (the FAQ puts it at roughly SGD 5 to 20), and is not refunded.

Two details matter on a trip from India. When the itinerary starts in India, Indian tax is added on top of the holding fee, and only that tax comes back if you do not buy. Taxes on the fare itself may be recalculated when you pay, and seats and upgrades cannot be chosen until then.

The fee adds up for families. Four travellers on a Delhi–Singapore–Sydney return make sixteen passenger-segments, each charged separately, and the hold still ends within three days. Secure My Fare suits someone who has settled on the fare and will pay this week. For a visa file that only needs your planned flights in your name, a flight reservation from the desk covers it.

Checking in for Singapore Airlines flights from India

Online check-in opens 48 hours before departure. The general check-in page closes it 1.5 hours before, while the Flights from India page says it is “typically open from 48 hours up to 1 hour before departure”, so work to the earlier cut-off at Delhi, Mumbai or Bengaluru.

There is no blanket block on online check-in for Indian departures. Singapore Airlines does warn that on some routes passengers “may not be able to check in online, or generate your boarding passes” for regulatory reasons, and must have documents checked at the counter. That happens, for instance, when a passport or visa is not machine-readable or extra entry documents need checking, so leave time if you are flying on beyond Singapore.

Connecting at Changi on an Indian passport

Changi is the simplest big hub in Asia for an Indian connection. Singapore’s ICA says the country “is open to all transit travellers with no specific regulations or requirements”, meaning travellers who continue to another country without clearing arrival immigration. A through-booked itinerary such as Chennai–Singapore–Melbourne therefore needs no Singapore visa while you stay airside.

Leaving the airport is another matter. You need a Singapore visa, or the 96-hour Visa-Free Transit Facility, which is open to Indians holding a valid visa or long-term pass of Australia, Canada, Germany, Japan, New Zealand, Switzerland, the UK or the US (Schengen visas valid for Germany or Switzerland count), with an onward ticket out of Singapore within 96 hours. The airline’s Free Singapore Tour for transit passengers also requires a valid Singapore entry visa.

• Keep both flights on one Singapore Airlines booking so your bags are checked through to the destination.
• A self-transfer between two separate bookings means collecting bags, and so clearing Singapore immigration.
• Avoid an overnight gap at Changi unless you hold a Singapore visa or qualify for the 96-hour facility.

The India network and the Air India tie-up

Singapore Airlines flies non-stop between Singapore and Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kochi, Kolkata and Ahmedabad. Its low-cost arm Scoot covers other cities, including Amritsar and Tiruchirappalli, so a Punjab traveller may see a Scoot first leg rather than a Singapore Airlines one.

Singapore Airlines owns 25.1% of the enlarged Air India group formed when Vistara merged into Air India on 12 November 2024. The two signed a commercial cooperation framework on 16 January 2026, working towards a joint business agreement that still needs approvals, and from 4 May 2026 their codeshare reaches 82 destinations in 27 countries and territories. An itinerary may therefore show an Air India flight number on a Singapore Airlines aircraft, or the reverse.

Singapore Airlines questions, answered